This role supports patient and family engagement and scheduling needs across our Care Experience departments, while engaging in an administrative function that supports overall team outcomes and patient retention. This individual will be responsible for ensuring a consistent experience for patients and families as they onboard the platform and access Equip’s specialized care team and resources throughout their recovery journey.
Be a key part of Archive's front line as a Customer Experience Specialist, the human connection between their customers and their experience with branded resale. You’ll resolve issues with empathy and accuracy, ensure timely responses, and help deliver the high standard of service that turns one-time buyers into loyal advocates.
The Customer Service Representative delivers high-quality customer service to clients via phone, email, and chat. You will develop in-depth knowledge of AssureHire’s background screening software with our training program, giving you extensive product knowledge and understanding of our client base and best practices while working in an exceptional team environment.
The Thought Industries Support Operations team is seeking an experienced Tier 2 Technical Support Agent to provide technical support and assistance to our customers via our Zendesk ticketing system. As a Tier 2 Technical Support Agent, you will be responsible for addressing and responding to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance.
As an Outreach Specialist I , reporting to Supervisor, Outreach , you will be a trusted go-to resource who helps get members engaged with Transcarent and enrolled in targeted programs. You’ll have the opportunity to help members get the right care at the right time. A successful candidate will be effective at properly educating members on the benefits of Transcarent services while delivering a high quality member experience.
In this fully remote role, you will assist clients with their travel plans, provide outstanding customer service, and coordinate all aspects of their vacation experiences. If you enjoy helping others and have a passion for travel, this role offers a chance to combine both.
Be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments. Perform outbound and respond to inbound calls from patients, providers, and Village resources; complete screenings and pathways under the guidance of the Manager.
As a Customer Success Specialist, you’ll be the expert who ensures that both guests and landlords experience the magic of a seamless rental journey. This is a hands-on, people-centric role for someone empathetic, tech-savvy, and energized by delivering world-class service.
In this role, you will play a critical role in driving Nirvana’s world class claims organization by helping insureds and agents report new losses and provide updates on claims previously reported directly to Nirvana or our third party administrator. Accept inbound calls and/or emails from agents, brokers and insureds reporting new losses and communicate effectively while entering data accurately into our claims management system.
Orchestrate seamless onboarding experiences for new plan sponsors, establishing strong foundations for long-term partnerships. Expertly manage HRIS/payroll integration processes, ensuring accurate data flow and system compatibility. Think strategically and put our Clients at the center of your work.